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If you have a common query about using Sika’a and our services, our FAQs are listed below. If you can’t find the answer you’re looking for, our customer service will be happy to provide assistance and can be contacted via our contact page.
Yes, all parcels that are delivered by our couriers require a signature upon receipt. This provides you with additional security and offers protection should you want your items delivered to an address that differs from the billing address.
Couriers will make three attempts to deliver your parcel and you can leave a contact number to arrange a suitable time. If a third delivery attempt is unsuccessful, the parcel will be taken to the depot where you’ll be able to collect it.
Should you want to return items, you have 14 days to request a returns number and a further 14 days to ship the item back to us. For further details on returns, please read the returns policy.
Sikaa Ltd
Unit 5 Vision Business Centre
Firth Way
Nottingham NG6 8GF
Take your parcel to any Post Office ensuring you obtain a receipt for proof of postage. We recommend you use a delivery method that insures you for the value of the item(s)
If you want to exchange an item, we aim to make it as easy as possible for you. Items that you would like exchanging will need to be returned to us first and then credit can be added to your Sika’a account, making exchanges simple. For more information visit the returns policy page.
We know how important online security is when it comes to your personal details. Our website, including the checkout page, boasts a SSL certificate, giving you peace of mind. If at any time you enter an unsecure part of the website, you will receive a pop-up notification informing you.
We aim to process all returns as quickly as possible. Returns are processed the same day they arrive at the warehouse and we will send you an email notification informing you that your request is being processed. Most customers can expect the returned funds to appear on their bank statement within five working days. However, for some card providers it may take up to ten working days.
If you have an account with Sika’a, it’s simple to update your details when you need to. All you need to do is login and visit the ‘My Account’ dashboard, where you can click on ‘my details’ to edit what’s stored.
No, you can place an order without creating a Sika’a account. However, creating an account will unlock collection updates, exclusive promotions, and allow you to manage details and place order quicker.
We accept a range of payment methods online for your convenience, all of which benefit from a secure encrypted connection ensuring your details remain safe. Debit/credit cards accepted at Sika’a include:
We use a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on despatch of your goods.
If you have a particular product in mind when shopping online with Sika’a our search function makes it easy to find. You can also use the category options to navigate easily through the website. If you have further questions about a specific product or request, our expert customer service team is happy to help and can be contact via our contact page
Yes. If you have a Sika’a gift card you would like to use, follow the shopping process as normal and enter the details of the gift card when you begin checking out. For further details on how gift cards can be used, please read our terms and conditions.
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Please contact us at hello@sikaa.com stating your order reference number, item received and details of what you should have received and whether you require a refund or replacement. We will then advise on how to proceed with the return.
If you have received your order from Sika’a and there is an incorrect item or another problem, please contact our customer service team.
We offer a range of delivery options spanning the UK, Europe, and international destinations. For further details on prices and countries we can deliver to, please visit our dedicated delivery information page.
We offer the following delivery options:
We currently do not ship to any location outside the areas stated above and you must have a delivery address in an area we ship to in order for us to process your order.
How long a delivery takes will depend on a range of factors. Firstly, there are several different options to choose from, including next day delivery and standard delivery, and where you’re located. Please be aware that our delivery times are estimates and may vary, particularly during busy seasonal periods. For further information on deliveries, please visit our delivery page.
We offer the following delivery options:
We currently do not ship to any location outside the areas stated above and you must have a delivery address in an area we ship to in order for us to process your order.
At the moment we can only accept orders via our online platform. However, if you require assistance with this or have any concerns, our customer service team can be contacted.
We understand that sometimes when you place an order you will want to receive a refund, whether it’s because it doesn’t fit correctly or you order a range of items to try. We endeavour to handle your refund request as quickly as possible at all times.
Should you wish to receive a refund, you have 14 days to request a returns number from the date that you receive your goods. Once you have your returns number you have an additional 14 days to return the unwanted items.
We may accept returns past the 28 day policy at our discretion.
If you would like to exchange items, you must first return your original purchase and we can credit your account, allowing you to place a new order effortlessly and quickly.
All items that are being returned, whether for a refund or exchange, should be sent back to us in their original packaging unworn and with all Sika’a and garment tags attached. Returns that are received damaged, soiled, or without the correct original labels will not be accepted.
We take steps to ensure that all goods and parcels that leave our warehouse are in perfect condition. However, should you receive an item that is faulty, such as becoming damaged in transit or has a manufacturing fault, you can contact our customer service team at hello@sikaa.com, who will be able to assist you with exchanges or alternatives.
